Friday, July 18, 2008

Cancel Credit Protector Fee

I didn't ask for it, in fact I explicitly told them not to do it, but the credit card company put a $0.89 fee for every $100 spent on my account. That's ok. They made it real easy to cancel. It only required 30 steps.
  1. Call the 866 number associated with the Fee posting.
  2. Listen to computer menu.
  3. Press 1 or "oprima dos".
  4. Press 8.
  5. Press 3.
  6. Enter account number
  7. Hold
  8. Tell nice man from India my personal info and that I don't want to pay the fee.
  9. Hold
  10. Nice man from India tells me he'll transfer me to someone who can help.
  11. Hold
  12. Talk to a woman, who addresses me as Richard Harmon.
  13. Explain to the woman that I am not Richard Harmon.
  14. Give the woman my personal and account info and tell her I want to cancel the fee.
  15. Hold
  16. Talk to a different man from India.
  17. Hold
  18. Talk to another guy. Tell him I want to cancel the fee.
  19. Hold
  20. Talk to another woman. She says she'll transfer me to the Credit Protector people. (Yay!)
  21. Hold
  22. Talk to the Credit Protector woman. Tell her I want to cancel.
  23. Listen to Credit Protector woman's spiel about why I don't really want to cancel.
  24. Tell her that I do, in fact, still want to cancel.
  25. Listen to Credit Protector woman's spiel about a cheaper option.
  26. Tell her that I do, in fact, still want to cancel.
  27. Listen to Credit Protector woman's spiel about how they'll send me a $20 dollar Visa checkcard as an incentive for continuing to use their service.
  28. Tell her that I do, in fact, still want to cancel!
  29. Listen as Credit Protector woman finally agrees to remove the fee. (Yay!)
  30. Tell Credit Protector woman to enjoy her day of immoral fees and bribes, say bye-bye, and hang up.

3 comments:

Grandpa said...

Could you have reduced the number of steps by explaining to the first person you talked to (India??) that, unless they immediately removed the fee and immediately credited your account the amount they had charged you, you would cut their card up into so many little pieces that it would require the General Resurrection to re-assemble them, and therefore they would no longer be getting one thin dime of your money?

pd said...

I could have tried it, but since I pay the balance in full every month. How many thin dimes would they lose?

Grandma said...

Frustration! - daily for most people.